By category: Magento

Cannot insert images using WYSIWYG after Magento upgrade

I have just upgraded Magento 1.6 to 1.9 and everything went as smooth as baby’s bum (or silk).

But there is one issue. I am not able to insert images using WYSIWYG editor. The “Media Storage” dialog box is showing up wired. Look at the screenshot below:



There is a CSS file called magento.css inside the directory skin/adminhtml/default/default/lib/prototype/windows/themes that is missing on the upgraded version. Move in the file to the new version same location, problem solved!

How to manually upgrade Magento version properly via FTP


First of all, to all my fellow wonderful web developers out there, DO NOT modify “core” files when you are tweaking any CMS-based websites. If you want to add in new features, do it through extensions / modules / plugins / addons (or any other fancy jargons), or create “local” copies of core files and make modifications there.

Modifying core files is not only a very bad practice, but more importantly when you upgrade the CMS version, all the changes will be gone (as in Gone with the Wind – ah what a classic! I wish more such movies are made today instead of the likes of Fifty Shades of Grey. Anyways.)

For some unfortunate reason if you have Magento 1.4.1 or earlier, I suggest you to straightaway go to the great Museum of Magento and give a copy of your site. Jokes aside, for Magento 1.4.1 and earlier, you have first upgrade to 1.4.2, and then you can upgrade to any higher version.

Which means to say, for versions later than 1.4.1 you can upgrade to any higher version. Magento has its official page listing steps on how to upgrade via SSH. But on this post, I will be listing steps to upgrade Magento manually via FTP, the good ol’ way.

1. Back up

Keep a back up of both and database and website files before doing the upgrade. Very important!

2. Download the new version

Download the latest version of Magento. Remove all the files of your current site (but you have a back up somewhere) and move in the files from new version you just downloaded.

3. Merge community and local files

DO NOT replace files from old version on new version. Meaning if there is file with the same name and same location on the new version, do not replace but only move the ones that do not already exist.)

Merge these the folders from the old to new version:

  • app/code/local
  • app/code/community
  • app/etc/modules
  • app/js

Pay careful attention on /app/code/community folder and take note of extensions that are installed. When an extension is installed, it also adds files in these locations:

  • /app/design/adminhtml/default/default/template
  • /app/design/adminhtml/default/default/layout
  • /app/design/frontend/base/default/template
  • /app/design/frontend/base/default/layout

So for each extension, locate in these four folders any files belonging to the extensions and move to the new version. For example if an extension is called ABC there probably will be some files called AMC.xml inside “layout” folder and/or folder called ABC or similar inside “template”.

4. Move theme / package files

If your site uses custom theme, move it to new version from app/design/frontend/default/yourtheme.

Or if it uses package move it from app/design/frontend/yourpackage

5. Skin files

If your site uses custom theme, move skin files from skin/frontend/default/yourtheme.

Or if it uses package move skin files from skin/frontend/yourpackage.

Also extensions might have added their own skin files. So check for any skin files associated to each extension in these folders (same point as in step #3 second part)

  • skin/frontend/base/default
  • skin/frontend/default/default

6. Custom admin folder

If there is custom admin folder, move it from from adminhtml/default/yourtheme

7. Go to app/etc/local.xml and change the database setting

8. Check the site and welcome yourself to new Magento!

Magento minimum order amount before discount

We have a Magento store that makes use of “Shopping Cart Price Rules” and minimum order amount. We realised that by default, the minimum order amount is validated after the discount is applied which did not make sense because if the order about is more than the minimum amount the validation should pass, meaning the discounted value should not matter. That means, the minimum about should be validated before discount.

There is a work around:

Copy the file:




Inside the function validateMinimumAmount()



Magento Custom Options not saving

I recently had an issue with Custom Option not saving in a Magento site. A product had around 400 custom options. After editing options and hitting save button, it said “The product has been saved” but the edit was not getting saved at all.

I added these values on .htaccess file and it worked perfect:

Magento – How to add customer’s email address to PDF invoice?

If you want to add customer email to PDF invoices here is how:

Copy a local copy of file Abstract.php by copying from




If you want to show customer email on Billing Address (Sold to), on the local copy of the above file, around line 313

If you want to show customer email on Shipping Address (Ship to), on the same file around line 331

Magento 1.8 bug: Memory limit has been reached

I am running Magento CE 1.8 for a big store with the number of products running into few thousands. The site is on test server where everything is running absolutely fine. After so much hard work into it, we are ready to launch it. How exciting!

In theory nothing should go wrong because everything is fine at least on the test server, and I am moving the exact same copy of files and database.

After all the files moved and necessary configuration changes made on the database, I decide to make the final check on the temp URL, just to make sure. And as a normal practice I login to the backend and clear all the Cache.

Then all the hell break loose!

There is a series of problems:

  • None of the product images are displaying on Frontend, though I can see them on Backend, as well as on /media/catalog/product folder.
  • Cannot upload product images. “Memory limit has been reached”, comes the error in red.
  • On WYSIWYG editor Media Storage, image thumbnails will not show.
Memory limit has been reached : (

Memory limit has been reached : (


Broken thumbnail links on WYSIWYG Media Storage

After hours of Googling and pulling out my hair (which incidentally has started to go grey), I realised that it is Magento bug.


There is a file called Gd2.php in the folder lib/Varien/Image/Adapter

There is a function called _convertToByte() which checks for php_memory limit. The function checks whether the size is given in M or KB and converts to bytes accordingly. The bug is, it does not check if the size is given in GB. So if you are going through above same problems, apparently your server has php_memory limit given in GB.


I know it is a bad idea to hack core files. But for now at least I am in some nirvana! Here is the solution (PHP memory limit set as 2G):

Hope this helps someone!

Note: As I have mentioned above, hacking into core files is not at all advisable. Apparently there is a way to change PHP memory configuration on your website host via WHM (please read comment from Daniel Radman). If you do not have access to WHM, get in touch with your hosting company.

Update (22 Jul 2014):
On yet another host, the above solution did not completely solve the issue. This time on Backend when I tried to generate PDF invoices it threw an error that said “JPG support is not configured properly”. 

JPG support is not configured properly

JPG support is not configured properly

This was because the host server did not have “JPEG Support” enabled on PHP GD component. This meant that JPG images were not getting cached on product list and view pages, plus it caused the above issue while trying to generate PDF invoices.

Contact your host to enable GD support for JPEG (plus other image formats like GIF and PNG if thay are not enabled too).

This is how your phpinfo() should look like on GD component:

JPEG support should be enabled on GD

JPEG support should be enabled on GD

About me

profileSangay Tenzin
Web Developer, Magento, Concrete5, Wordpress, Shopify, Ecommerce, Website all-rounder, Casual blogger…

Love… Happiness…



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